Introduction
Van Damme Handyman values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and store personal data from our customers. By engaging with our services, you consent to the practices described herein.
Information We Collect
- Account & Contact Data: We collect your name, service address, email, and phone number to conduct business with you. This data is necessary to provide services at your location, send invoices, and facilitate communication.
- Browser Data: When you visit our website, we may passively collect certain non-personal information to optimize your experience, such as your browser type, language, and geolocation.
- Job Application Data: If you apply for a job, we collect your contact information and any other data provided within your application materials.
How We Collect Data
We collect data directly from you when you:
- Fill out our online quote request form
- Interact with our AI assistant
- Engage with us via email or phone
Purpose of Data Collection
Your personal data is collected and used solely to:
- Identify and communicate with you regarding services requested
- Facilitate service delivery at specified locations
- Generate and send invoices
- Provide ongoing support, including task follow-ups and customer service requests
Data Storage and Security
All customer data is securely stored on our ERP system, Odoo, which operates over HTTPS and includes robust security measures. We maintain all data in compliance with industry standards to protect against unauthorized access, use, or disclosure.
Third-Party Service Providers
To conduct business, we may share data with trusted third-party providers:
- Stripe: For secure online payment processing. Only necessary transaction data is shared; Van Damme Handyman does not store credit card details.
- Odoo: Provides our cloud hosting and database services. Data may be stored in data centers within specified regions for improved performance and disaster recovery.
These providers are bound by data protection regulations and specific data processing agreements to ensure compliance with applicable laws.
Data Retention
- Account & Contact Data: Retained only as long as necessary to fulfill the service, including any applicable legal retention period.
- Browser Data: Stored for up to 12 months to maintain service security and performance.
- Server Logs: Retained for up to 12 months for security and performance purposes.
Upon termination of services, customer databases are kept in a deactivated state for a 3-week grace period and then deleted.
Data Deletion Requests
You have the right to request the deletion of your personal information at any time. To initiate a deletion, please send a request to hello@vandammehandyman.com, and we will promptly remove your data from our systems unless we are legally required to retain it.
Customer Access
You may review, edit, or update your stored information by logging into our Odoo portal. This includes access to your invoices, service tasks, and any related support tickets.
Contact Information
For questions regarding this Privacy Policy or your data, please reach out to us at hello@vandammehandyman.com.